Client Success Manager — HR SaaS, Renewals & Growth

UNAVAILABLE; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

iCIMS in Seattle seeks a Manager in the Account Services Department to work closely with customers and ensure their needs and expectations are met. The role requires mastering the iRecruiter system and communicating the best and most efficient methods of utilizing iCIMS products.

You will manage multiple accounts, identify opportunities to upsell, participate in sales presentations, and collaborate with Marketing on references and testimonials. Travel may be required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Manage the needs and expectations of iCIMS customers as a key member of the Account Services Department.
• Master the iRecruiter system and communicate the best and most efficient methods to customers.
• Possess outstanding interpersonal skills and manage multiple accounts effectively.
• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations through calls, seminars, and on-site meetings.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to work toward a 100% renewal rate.
• Address escalated customer issues.
• Some travel to client sites may be required.

Skills

Account management

Customer relations

Interpersonal skills

Communication skills

Sales presentations

Education

Bachelor's degree

Tools

CRM software

Windows OS

IE browser

Job description

iCIMS in Seattle seeks a Manager in the Account Services Department to work closely with customers and ensure their needs and expectations are met. The role requires mastering the iRecruiter system and communicating the best and most efficient methods of utilizing iCIMS products.

You will manage multiple accounts, identify opportunities to upsell, participate in sales presentations, and collaborate with Marketing on references and testimonials. Travel may be required.