Client Success Manager, SaaS - Growth & Renewal

UNAVAILABLE; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

iCIMS is a fast-growing SaaS company in the United States that delivers the iRecruiter platform to hundreds of clients including adidas, FedEx, and Tommy Hilfiger. We seek an Account Services Manager to oversee customer relationships and optimize product usage.

You will engage with clients, identify needs, and drive renewals while coordinating with sales and marketing teams. Some travel is expected as you expand our service footprint.

Qualifications

• Bachelor's degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Communication

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Windows

Microsoft Internet Explorer

Job description

iCIMS is a fast-growing SaaS company in the United States that delivers the iRecruiter platform to hundreds of clients including adidas, FedEx, and Tommy Hilfiger. We seek an Account Services Manager to oversee customer relationships and optimize product usage.

You will engage with clients, identify needs, and drive renewals while coordinating with sales and marketing teams. Some travel is expected as you expand our service footprint.