100% Remote Customer Success Manager — Drive Adoption

PerformYard; Arlington (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision health insurance

Disability insurance

401k plan

Generous PTO

Paid holidays

Job summary

A leading SaaS company is seeking a Customer Success Manager to build long-term relationships with clients and ensure successful software adoption. This 100% remote role involves collaborating with customers, providing training, and utilizing Salesforce for service improvement. Ideal candidates have a Bachelor's degree and relevant experience in customer success or account management. Benefits include health insurance and generous PTO.

Qualifications

• Minimum of one year in Customer Success, Account Management, or Account Support.
• Ability to manage multiple requests and respond quickly with high quality.
• Experience with Customer Success or Help software tools.

Responsibilities

• Create satisfaction for customers throughout their lifecycle to retain business.
• Establish trusted advisor relationships with customers during onboarding.
• Utilize Salesforce and internal tools for optimal service outcomes.

Skills

Customer Success

Account Management

Problem Solving

Communication

Empathy for customer experience

Attention to detail

Education

Bachelor's Degree

Tools

Salesforce

Job description

A leading SaaS company is seeking a Customer Success Manager to build long-term relationships with clients and ensure successful software adoption. This 100% remote role involves collaborating with customers, providing training, and utilizing Salesforce for service improvement. Ideal candidates have a Bachelor's degree and relevant experience in customer success or account management. Benefits include health insurance and generous PTO.