Client Success Manager — Risk & Insurance Solutions

Arthur J. Gallagher & Co. (AJG); St. Louis (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team in providing exceptional service and tailored insurance solutions. You will build strong client relationships, solve challenges, and ensure every interaction adds value across internal and external stakeholders.

You will manage renewals, identify coverage gaps, and drive sales of additional services. A collaborative, client-focused mindset and experience with risk management are essential in this role.

Qualifications

• Strong client service mindset
• Ability to analyze client needs and translate to solutions
• Experience building and maintaining relationships with clients and carriers

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive additional services.
• Build and maintain strong relationships with clients and carrier partners with timely responses and high service standards.
• Support team through consultative conversations and personalized risk-management strategies.
• Mentor team members by delegating tasks and providing constructive feedback.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data in Gallagher’s systems.
• Leverage Gallagher’s technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Client relationship management

Renewal process management

Communication

Cross-functional collaboration

Mentoring teammates

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team in providing exceptional service and tailored insurance solutions. You will build strong client relationships, solve challenges, and ensure every interaction adds value across internal and external stakeholders.

You will manage renewals, identify coverage gaps, and drive sales of additional services. A collaborative, client-focused mindset and experience with risk management are essential in this role.