Client Success Manager: Renewal & Risk Solutions

Arthur J. Gallagher & Co. (AJG); Town of Ithaca (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Personal Lines team in New York. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, strengthening relationships and driving value across internal and external stakeholders.

You’ll lead renewals, mentor teammates, and ensure compliance while leveraging Gallagher’s digital tools and data to deliver high-quality outcomes.

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience.
• OR High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Education

Bachelor's degree + 3+ years client service/claims experience

High School + 8+ years client service/claims experience

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager to join our Personal Lines team in New York. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, strengthening relationships and driving value across internal and external stakeholders.

You’ll lead renewals, mentor teammates, and ensure compliance while leveraging Gallagher’s digital tools and data to deliver high-quality outcomes.