Client Relationship & Renewal Manager

Arthur J. Gallagher & Co. (AJG); Tallahassee (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture with leadership

Job summary

Gallagher, a leading risk management services firm, is seeking an Associate Client Service Manager to join our Commercial team. You will lead client relationships, guide renewal processes, and deliver tailored solutions that protect client interests.

You will mentor teammates, collaborate across Gallagher’s systems, and help secure ongoing business while ensuring compliance and high service standards. This role emphasizes relationship-building and strategic client advisory.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with minimum 3+ years client service and/or claims management experience
• A Property and Casualty Insurance License is required
• Proficiency in Microsoft Office

Responsibilities

• Manage the renewal process by gathering information, assessing client needs, and delivering tailored solutions
• Build and maintain strong client relationships through timely responses and proactive service
• Support the team in addressing client risk management needs via consultative conversations and strategies
• Conduct regular audits to ensure regulatory compliance and high service standards
• Maintain accurate client and policy data using Gallagher systems and perform audits
• Leverage Gallagher technology to boost productivity and deliver quality results
• Mentor junior teammates with constructive feedback and professional growth
• Manage multiple priorities to meet client expectations on time

Skills

Microsoft Office

Relationship building

Adaptability

Collaborative mindset

Education

Bachelor's degree plus experience

High School diploma + 3+ years experience

Tools

Property and Casualty License

Job description

Gallagher, a leading risk management services firm, is seeking an Associate Client Service Manager to join our Commercial team. You will lead client relationships, guide renewal processes, and deliver tailored solutions that protect client interests.

You will mentor teammates, collaborate across Gallagher’s systems, and help secure ongoing business while ensuring compliance and high service standards. This role emphasizes relationship-building and strategic client advisory.