Client Success Manager – Insurance & Risk Solutions

Gallagher; Town of Ithaca (NY); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is hiring a Client Service Manager to join our Personal Lines team. You will work with clients and colleagues to deliver tailored insurance solutions and build lasting relationships that add value.

In this role you will manage renewals, identify coverage gaps, and drive service excellence while ensuring regulatory compliance and data integrity. A License is required, and proficiency with Microsoft Office is essential.

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License required.
• Proficiency in Microsoft Office and standard office software.
• Desire to build relationships and deliver results.
• Adaptability to shifting priorities and cross-team collaboration.

Responsibilities

• Manage the renewal process by gathering client information and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive cross-sell opportunities.
• Build and maintain relationships with clients and carrier partners through timely responses.
• Lead consultative discussions on risk management and client strategies.
• Mentor teammates and ensure compliance with regulations and quality standards.
• Maintain accurate client and policy data using Gallagher systems.
• Leverage Gallagher technology to boost productivity and deliver results.
• Handle multiple priorities and ensure timely completion of tasks.

Skills

Client service

Claims management

Relationship building

Team collaboration

Adaptability

Education

Bachelor's degree

High School degree/GED with 8+ years

Tools

Microsoft Office

Job description

Gallagher is hiring a Client Service Manager to join our Personal Lines team. You will work with clients and colleagues to deliver tailored insurance solutions and build lasting relationships that add value.

In this role you will manage renewals, identify coverage gaps, and drive service excellence while ensuring regulatory compliance and data integrity. A License is required, and proficiency with Microsoft Office is essential.