Client Services Manager: Renewal & Risk

Arthur J. Gallagher & Co. (AJG); Tallahassee (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking an Associate Client Service Manager to lead client relationships, guide renewals, and mentor team members. You will work with clients to deliver tailored solutions, secure existing business, and identify opportunities for additional services.

The role requires a degree with 1+ years in client service or claims management, proficiency in MS Office, and a collaborative mindset to work across Gallagher.

Qualifications

• Bachelor's degree or equivalent experience with relevant client service background.
• Experience in claims management or client service is preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Manage client relationships to ensure their needs are met and value is delivered.
• Guide renewal processes and mentor team members in best practices.
• Help secure existing business and identify opportunities for additional services.
• Ensure compliance with industry standards and internal policies.
• Maintain accurate client and policy data using Gallagher’s systems.
• Collaborate with teams to provide consultative solutions and strategies.

Skills

Client relationship management

Customer service

Mentoring juniors

Adaptability

Team collaboration

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Gallagher systems

Job description

Gallagher is seeking an Associate Client Service Manager to lead client relationships, guide renewals, and mentor team members. You will work with clients to deliver tailored solutions, secure existing business, and identify opportunities for additional services.

The role requires a degree with 1+ years in client service or claims management, proficiency in MS Office, and a collaborative mindset to work across Gallagher.