Client Success Manager, Insurance & Risk Solutions

Gallagher; St. Louis (MO); On-site; Confidential; Full time

Job summary

Gallagher is seeking a Client Service Manager for our Commercial team in the United States. You will collaborate with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships, solving challenges, and ensuring that every interaction adds value.

You will grow your career while making an impact, leveraging Gallagher’s digital tools and data analytics to support risk management, client retention, and cross-sell opportunities.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher's systems.
• Use Gallagher's technology to enhance productivity, streamline processes and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service management

Relationship building

Risk management

Mentoring

Audits/compliance

Data accuracy

Technology adoption

Prioritization

Tools

Gallagher systems

Job description

Gallagher is seeking a Client Service Manager for our Commercial team in the United States. You will collaborate with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships, solving challenges, and ensuring that every interaction adds value.

You will grow your career while making an impact, leveraging Gallagher’s digital tools and data analytics to support risk management, client retention, and cross-sell opportunities.