Client Success Manager — Insurance & Renewal Growth

Gallagher; Reading (MA); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Paid parental leave

Educational expense reimbursement

Flexible work hours

Job summary

Gallagher is seeking a Branch Client Service Manager II in Reading, Massachusetts, to deliver high-quality service to clients. This role involves managing accounts, enhancing client relationships, and contributing to business outcomes such as client retention and satisfaction.

The ideal candidate will have a Bachelor’s degree and relevant experience in client service or claims management. Benefits include competitive salary and comprehensive healthcare plans.

Qualifications

• Bachelor’s degree with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer’s License required.

Responsibilities

• Deliver high quality and efficient service to clients.
• Manage an assigned group of accounts within a Branch.
• Build and solidify relationships with existing clients.

Skills

Client service experience

Claims management experience

Proficiency in Microsoft Office

Strong communication skills

Education

Bachelor’s degree

High School degree/GED

Job description

Gallagher is seeking a Branch Client Service Manager II in Reading, Massachusetts, to deliver high-quality service to clients. This role involves managing accounts, enhancing client relationships, and contributing to business outcomes such as client retention and satisfaction.

The ideal candidate will have a Bachelor’s degree and relevant experience in client service or claims management. Benefits include competitive salary and comprehensive healthcare plans.