Client Success Manager - HR Software & Renewals

UNAVAILABLE; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

iCIMS in Seattle seeks an Account Services Manager to oversee high-impact client relationships and renewal strategies. You will drive adoption of iRecruiter, coordinate with sales and marketing, and ensure customer success across multiple accounts.

You’ll leverage strong communication and presentation skills to identify needs, upsell when appropriate, and resolve issues—travel may be required to meet clients.

Qualifications

• Bachelor degree with a strong academic record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user of Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Skills

Account management

Customer relations

Interpersonal skills

Communication & presentation

Self-motivation

Upselling

Education

Bachelor's degree

Tools

Windows OS

Internet Explorer

Job description

iCIMS in Seattle seeks an Account Services Manager to oversee high-impact client relationships and renewal strategies. You will drive adoption of iRecruiter, coordinate with sales and marketing, and ensure customer success across multiple accounts.

You’ll leverage strong communication and presentation skills to identify needs, upsell when appropriate, and resolve issues—travel may be required to meet clients.