Strategic Client Success Manager - SaaS HR Solutions

UNAVAILABLE; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

iCIMS in Seattle seeks a Manager for Account Services to work directly with our customers, ensuring their needs and expectations are met. You will master the iRecruiter system and guide clients on the best methods to use iCIMS products.

This role demands strong interpersonal, verbal and written communication, with a focus on strategic account growth. You will manage multiple accounts, seek upsell opportunities, contribute to client references and testimonials, and drive toward a 100% renewal

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.
• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Skills

Interpersonal skills

Communication

Presentation skills

Client relations

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Web-based technologies

HR systems

Software project management

Job description

iCIMS in Seattle seeks a Manager for Account Services to work directly with our customers, ensuring their needs and expectations are met. You will master the iRecruiter system and guide clients on the best methods to use iCIMS products.

This role demands strong interpersonal, verbal and written communication, with a focus on strategic account growth. You will manage multiple accounts, seek upsell opportunities, contribute to client references and testimonials, and drive toward a 100% renewal