Client Success Manager - Enterprise Accounts

Kenyan Edu; Atlanta (GA); Remote; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health Care Plan (Medical, Dental &amp

401k - 5% match

Paid Time Off (Vacation, Sick & Public

Training & Development

Free Food & Snacks

Zusammenfassung

FIXD Automotive is seeking a Client Success Manager for Enterprise Accounts, fully remote. The role owns the client relationship from onboarding through ongoing support, coordinating with Product and Engineering to ensure client value and platform improvements.

The CSM will expand relationships and drive adoption of AppraisalPRO across dealership networks. The position emphasizes strong communication, relationship-building, and proactive problem-solving with a focus on customer success and

Qualifikationen

• Ability to quickly build relationships and trust.
• Excellent interpersonal skills.
• Strong communicator who can present and write well, extremely responsive.
• Ability to multitask and prioritize.
• Passion for providing top-notch customer service.
• Plus experience in the Franchise Dealership industry.

Aufgaben

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Aid customers in resolving technical issues and coordinate with engineering teams to resolve them.
• Proactively monitor product usage to identify red flags.
• Influence and build rapport with key decision-makers to become their trusted advisor.
• Secure referrals to other potential dealership customers from existing customers.
• Understand customer needs and pitch other AppraisalPRO products that could fill those needs.
• Present recommendations on platform and user experience improvements to Product and Engineering teams.

Kenntnisse

Relationship building

Interpersonal skills

Strong communicator

Customer service

Multitask

Onboarding/training

Franchise dealership experience

Jobbeschreibung

# Client Success Manager - Enterprise AccountsFIXD AutomotiveRemote Full Time Remote Posted 42 minutes agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Atlanta, Georgia, United States URL: http://www.fixdapp.com About FIXD & AppraisalPRO: FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple. On-Target Earnings (OTE) for this role is $80,000 to $100,000 Job Description: AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system. Role Onboard dealership customers to AppraisalPRO and conduct initial training Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues Proactively provide support by actively monitoring product usage to identify red flags Influence and build rapport with key decision-makers in order to become their trusted advisor Secure referrals to other potential dealership customers from existing customers Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs Present recommendations on platform and user experience improvements to our Product and Engineering team Requirements Qualifications The ability to quickly build relationships and trust Excellent interpersonal skills Strong communicator who can present and write well, extremely responsive Ability to multitask and prioritize Passion for providing top-notch customer service Plus Experience in the Franchise Dealership industry Benefits Health Care Plan (Medical, Dental & Vision) for you and your family 401k - 5% match Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Free Food & Snacks To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts