Client Success Manager - Enterprise Accounts

pofft Technology Inc.; Atlanta (GA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

401k match

Paid Time Off

Job summary

FIXD seeks a Client Success Manager for Enterprise Accounts to own dealership relationships across onboarding, ongoing support, and account expansion. You will train customers on AppraisalPRO, resolve technical issues with internal teams, and proactively monitor usage to ensure continual value in the platform.

You will build rapport with decision-makers, drive referrals, and articulate product improvement recommendations to our Product and Engineering teams. OTE $80k-$100k per year.

Qualifications

• Ability to quickly build relationships and trust with customers.
• Excellent interpersonal and communication skills with responsiveness.
• Ability to multitask and prioritize while delivering service excellence.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Aid customers in resolving technical issues and coordinate with engineering teams.
• Monitor product usage to identify red flags and drive value.
• Influence key decision-makers to become trusted advisors and secure referrals.
• Understand customer needs and propose AppraisalPRO product fit.

Skills

Relationship building

Interpersonal skills

Clear communication

Multitasking

Customer service

Job description

Client Success Manager - Enterprise Accounts

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry
• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)