Client Success Manager - Enterprise Accounts

FIXD Automotive; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

5% 401k match

Paid Time Off

Training & Development

Free Food & Snacks

Job summary

FIXD Automotive is seeking a Client Success Manager to own relationships with dealership customers using AppraisalPRO. You will guide onboarding, provide ongoing support, and work to expand usage and value across accounts.

You will coordinate with engineering to resolve issues, monitor product adoption, and build trusted advisor status with decision-makers for referrals and future opportunities.

Qualifications

• Ability to quickly build relationships and trust.
• Excellent interpersonal and communication skills.
• Strong written and verbal communication; highly responsive.
• Ability to multitask and prioritize.
• Passion for providing top-notch customer service.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Resolve technical issues and coordinate with internal engineering teams.
• Monitor product usage to identify red flags.
• Build rapport with key decision-makers and become their trusted advisor.
• Secure referrals to other potential dealership customers.
• Understand customer needs and pitch other AppraisalPRO products.
• Present recommendations on platform improvements to Product and Engineering.

Skills

Relationship building

Interpersonal skills

Communication

Multitasking

Customer service

Responsiveness

Job description

Headquarters: Atlanta, Georgia, United States

URL: http://www.fixdapp.com

About FIXD & AppraisalPRO

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks