Enterprise Client Success Manager — Dealerships

pofft Technology Inc.; Atlanta (GA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

401k match

Paid Time Off

Job summary

FIXD seeks a Client Success Manager for Enterprise Accounts to own dealership relationships across onboarding, ongoing support, and account expansion. You will train customers on AppraisalPRO, resolve technical issues with internal teams, and proactively monitor usage to ensure continual value in the platform.

You will build rapport with decision-makers, drive referrals, and articulate product improvement recommendations to our Product and Engineering teams. OTE $80k-$100k per year.

Qualifications

• Ability to quickly build relationships and trust with customers.
• Excellent interpersonal and communication skills with responsiveness.
• Ability to multitask and prioritize while delivering service excellence.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Aid customers in resolving technical issues and coordinate with engineering teams.
• Monitor product usage to identify red flags and drive value.
• Influence key decision-makers to become trusted advisors and secure referrals.
• Understand customer needs and propose AppraisalPRO product fit.

Skills

Relationship building

Interpersonal skills

Clear communication

Multitasking

Customer service

Job description

FIXD seeks a Client Success Manager for Enterprise Accounts to own dealership relationships across onboarding, ongoing support, and account expansion. You will train customers on AppraisalPRO, resolve technical issues with internal teams, and proactively monitor usage to ensure continual value in the platform.

You will build rapport with decision-makers, drive referrals, and articulate product improvement recommendations to our Product and Engineering teams. OTE $80k-$100k per year.