Client Success Manager

FIXD Automotive, Inc.; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan

401k - 5% match

Paid Time Off

Training & Development

Free Food & Snacks

Job summary

FIXD is seeking a Customer Success Manager for AppraisalPRO to manage onboarding and ongoing support for dealership clients. You will ensure customers derive ongoing value from the system and drive account expansion.

You will collaborate with internal engineering and product teams, monitor usage, and proactively address issues while cultivating strong relationships with key decision-makers to secure referrals and expand the client base.

Qualifications

• Ability to quickly build relationships and trust with customers.
• Excellent interpersonal and communication skills; responsive and clear in writing.
• Experience in supporting clients and coordinating with internal teams.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Aid customers in resolving technical issues and coordinate with engineering teams.
• Proactively monitor product usage to identify red flags.
• Influence decision-makers and become their trusted advisor for referrals.
• Present recommendations on platform improvements to Product and Engineering teams.

Skills

Relationship building

Interpersonal skills

Strong communicator

Multitask and prioritize

Top-notch customer service

Job description

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Present recommendations on platform and user experience improvements to our Product and Engineering team

About FIXD & AppraisalPRO

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks