Client Success Manager

FIXD Automotive; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &  V

401k - 5% match

Paid Time Off (Vacation, Sick & Public

Training & Development

Free Food & Snacks

Job summary

FIXD Automotive is hiring a Client Success Manager for AppraisalPRO in the Atlanta area. You will own customer relationships from onboarding through ongoing support and account expansion.

You will onboard dealers, resolve technical issues with internal teams, monitor usage for red flags, and build trusted advisor relationships to drive referrals and platform improvements.

Qualifications

• Ability to quickly build relationships and trust with customers.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Strong written and verbal communication; highly responsive.
• Able to multitask and prioritize in a fast-paced environment.
• Passion for delivering top-notch customer service.
• Experience in the Franchise Dealership industry is a plus.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Assist customers in resolving technical issues and coordinate with internal teams to resolve issues.
• Monitor product usage to identify red flags and proactively support customers.
• Build rapport with key decision-makers to become a trusted advisor.
• Secure referrals to other dealership customers from existing clients.
• Present recommendations on platform improvements to Product and Engineering teams.

Skills

Relationship building

Interpersonal skills

Communication

Multitasking

Customer service

Franchise dealership experience

Job description

About FIXD & AppraisalPRO:

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks