Client Success Manager: Drive Adoption, Value & Renewals

Dun & Bradstreet in; Jacksonville (FL); On-site; USD 78,000 - 132,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance

Volunteer days & donation matching

401k with company matching

Wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet is seeking a Client Success Manager to own assigned client relationships and drive adoption, value realization, and renewal readiness. You will act as a trusted advisor within the Sales channel, coordinating with internal teams to deliver successful outcomes.

Responsibilities include monitoring health indicators, identifying adoption barriers, and guiding clients toward business outcomes. Travel up to 25% may be required; DBA responsibilities and collaboration with Sales remain

Qualifications

• Five years+ experience in client support or post-sales/customer-facing role.
• Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or related field.
• Experience with data, analytics, software, digital workflows or business-information solutions.
• Proven ability to drive adoption, value realization and renewal-readiness activities.
• Strong collaboration and influencing skills.
• Client-centric approach with commercial instincts; commercial ownership remains with Sales.
• Ability to build and maintain relationships with clients and internal stakeholders.
• Excellent listening, presentation and communication skills at all business levels.
• Ability to use customer health indicators, usage trends and feedback to prioritize actions.
• Understanding of modern Customer Success practices including risk mitigation and planning.
• Ability to discuss AI-enabled capabilities from a business-value perspective.

Responsibilities

• Be accountable for the client’s overall success with D&B and support renewal-readiness.
• Monitor customer health indicators and share insights with sales and leadership.
• Identify adoption barriers and propose practical next steps to increase value realization.
• Collaborate with Sales to prioritize client engagement opportunities based on health signals.
• Execute Client Success playbooks to drive adoption, health, and retention.
• Maintain a value plan linking client objectives to success measures.
• Build trusted relationships through regular engagement and service reviews.
• Coordinate stakeholders across Sales, Product, Data, Delivery, Finance and Legal to support outcomes.
• Capture Voice of the Client and communicate feedback and opportunities.

Skills

Collaboration

Communication

Active listening

Influencing

AI awareness

Education

Bachelor’s degree in Business or related field

Job description

Dun & Bradstreet is seeking a Client Success Manager to own assigned client relationships and drive adoption, value realization, and renewal readiness. You will act as a trusted advisor within the Sales channel, coordinating with internal teams to deliver successful outcomes.

Responsibilities include monitoring health indicators, identifying adoption barriers, and guiding clients toward business outcomes. Travel up to 25% may be required; DBA responsibilities and collaboration with Sales remain