Strategic Client Success Director, Global Enterprise (West)

Dun & Bradstreet in; Jacksonville (FL); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

401(k) with company matching

Employee health & wellness benefits

Job summary

Dun & Bradstreet is seeking an experienced Client Success Director to drive long-term adoption and value realization for our most strategic Global and Enterprise Clients. You will manage executive relationships, align capabilities to client outcomes, and partner with Sales to ensure renewal readiness and sustained value.

You will lead maturity discussions, develop value plans, and guide cross-functional teams to deliver aligned, measurable outcomes across data, analytics, and technology

Qualifications

• Minimum of ten years of experience working with large global enterprise clients in customer success, enterprise client success, strategic account management, value realisation, retention strategy or comparable senior post-sales customer-facing roles.
• Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or a related field.
• Solid customer success or account servicing experience with complex enterprise solutions, preferably involving data, analytics, technology or highly integrated business solutions.
• Proven track record in delivering retention results through successful Client Success engagements, renewal readiness, value planning and risk mitigation.

Responsibilities

• Be accountable for the assigned full lifecycle of the Client’s overall success with D&B for the most strategic and complex Global and Enterprise Clients, including Driving Adoption and Value Realisation, Client Satisfaction, supporting renewals and long-term customer value.
• Act as a trusted advisor to senior and executive customer stakeholders, bringing D&B’s best ideas, innovations and service capabilities and peer best practices to help Clients achieve measurable business outcomes.
• Lead senior customer maturity and transformation discussions for the most strategic and complex Global and Enterprise Clients, helping customers progress toward more advanced, scalable and integrated use of D&B solutions where relevant to customer outcomes.
• Guide strategic T-Minus Retention Planning in partnership with Sales for the most complex customer environments, using customer value, health, maturity, risk, stakeholder and renewal-readiness insight to support on-time renewal success.
• Translate customer health, maturity, risk and growth insight into senior-level actions that support value realisation, retention readiness, risk mitigation, Voice of the Client input and appropriate commercial follow-up by Sales.
• Guide strategic Client Success playbook execution for the most complex Global and Enterprise customer engagements, ensuring consistent focus on customer maturity, value realisation, customer health, strategic T-Minus planning, risk mitigation and retention readiness.

Skills

Executive communication

Strategic account planning

Senior stakeholder management

Risk mitigation

Education

Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or related field

Job description

Dun & Bradstreet is seeking an experienced Client Success Director to drive long-term adoption and value realization for our most strategic Global and Enterprise Clients. You will manage executive relationships, align capabilities to client outcomes, and partner with Sales to ensure renewal readiness and sustained value.

You will lead maturity discussions, develop value plans, and guide cross-functional teams to deliver aligned, measurable outcomes across data, analytics, and technology