Client Success Manager - Drive Adoption, Value & Growth

Dun & Bradstreet in; Austin (TX); On-site; USD 78,000 - 132,000; Full time

Benefits offered by this job

Generous paid time off (PTO)

Parental leave

Education assistance

Volunteer days

401k with company matching

Health insurance

Job summary

Dun & Bradstreet is seeking a Client Success Manager to be the primary point of accountability for assigned client relationships, ensuring customers realize value from D&B solutions. You will drive adoption, monitor health, and support renewals as a trusted advisor within the Sales channel.

Responsibilities include coordinating with Sales, Product, Data, and Delivery teams, building value plans, and communicating insights to stakeholders.

Qualifications

• Minimum of five years of experience in client support, client success, or post-sales role.
• Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or related field.
• Experience with data, analytics, software, digital workflows or business-information solutions.
• Solid customer success experience with adoption, value realisation and renewal readiness.
• Strong collaboration and influencing skills.
• Commercial awareness with understanding that pricing and sales quotas remain with Sales.

Responsibilities

• Be accountable for the client’s overall success, driving adoption and value realization.
• Monitor customer health indicators, adoption activity, risk indicators and growth signals.
• Identify barriers to adoption and practical steps to increase value realization.
• Contribute to retention planning in partnership with Sales while ownership remains with Sales.
• Execute client success playbooks to support health, value realization and retention readiness.
• Maintain trusted relationships through regular engagement and service reviews.
• Collaborate with Sales, Product, Data, Technology and other teams to support outcomes.

Skills

Client relationships

Communication

English fluency

Travel readiness

Education

Bachelor’s degree in Business or related field

Job description

Dun & Bradstreet is seeking a Client Success Manager to be the primary point of accountability for assigned client relationships, ensuring customers realize value from D&B solutions. You will drive adoption, monitor health, and support renewals as a trusted advisor within the Sales channel.

Responsibilities include coordinating with Sales, Product, Data, and Delivery teams, building value plans, and communicating insights to stakeholders.