Senior Global Enterprise Client Success Manager

Dun & Bradstreet in; Florham Park (NJ); On-site; USD 115,000 - 193,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid volunteer days

401(k) with company matching

Health insurance

Job summary

Dun & Bradstreet is seeking a Senior Client Success Manager to own the full lifecycle of client success for Global and Enterprise accounts. You will drive adoption, value realization, and client satisfaction, coordinating with Sales and cross-functional teams to ensure renewals and growth.

Responsibilities include maturity discussions, strategic planning, and health insights, with a focus on risk mitigation and proactive client engagement to deliver measurable outcomes.

Qualifications

• Eight+ years of experience with large global clients in data/analytics and enterprise solutions.
• Strong collaboration, influencing, and executive communication.
• Commercial ownership remains with Sales; cross-functional collaboration expected.

Responsibilities

• Own end-to-end client success for Global/Enterprise accounts, driving adoption and value realization.
• Lead customer maturity discussions and roadmap planning to enable scalable, integrated use of D&B solutions.
• Coordinate across Sales, Product, Data, Technology, Delivery, and Support functions to align priorities.
• Deliver executive business reviews and health insights to guide renewal and growth actions.
• Maintain CRM data, drive retention planning, and support risk mitigation and growth signals.

Skills

Collaboration

Influencing skills

Communication skills

Strategic thinking

Executive stakeholder management

Education

Bachelor’s degree in Business, Customer Success, Data, Technology, Analytics, Management or related field

Tools

CRM systems

Job description

Dun & Bradstreet is seeking a Senior Client Success Manager to own the full lifecycle of client success for Global and Enterprise accounts. You will drive adoption, value realization, and client satisfaction, coordinating with Sales and cross-functional teams to ensure renewals and growth.

Responsibilities include maturity discussions, strategic planning, and health insights, with a focus on risk mitigation and proactive client engagement to deliver measurable outcomes.