Client Success Leader: Landscape Maintenance & Growth

BrightView Landscapes; Rocklin (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Dental and vision insurance

401(k) with employer contributions

Holidays

Job summary

BrightView Landscapes, LLC in Rocklin, CA, seeks an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction and retention while overseeing field operations.

You will identify opportunities for ancillary services, develop estimates, deliver timely proposals, and lead site walkthroughs with clients to ensure service excellence.

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry.
• minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues (land and/or snow)
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow)
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Communication skills

Education

Business-related degree or equivalent experience

Tools

CRM system

Job description

BrightView Landscapes, LLC in Rocklin, CA, seeks an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction and retention while overseeing field operations.

You will identify opportunities for ancillary services, develop estimates, deliver timely proposals, and lead site walkthroughs with clients to ensure service excellence.