Landscape Account Manager: Client Growth & Operations Lead

BrightView Landscapes; Bay Shore (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Potential variable pay

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to be the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations.

You will identify opportunities to upsell, prepare accurate estimates, and lead client communications during site visits. A track record in leadership, client service, and collaboration with operations is essential; travel

Qualifications

• Bachelor's degree or equivalent in a business-related field.
• Minimum 3 years in customer service, management, and leadership, preferably in landscaping or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

Skills

Client relationship management

Communication skills

Leadership / coaching

Team collaboration

Education

Associate's or Bachelor's degree in business-related field

Tools

CRM software

Job description

BrightView Landscapes, LLC is seeking an Account Manager to be the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations.

You will identify opportunities to upsell, prepare accurate estimates, and lead client communications during site visits. A track record in leadership, client service, and collaboration with operations is essential; travel