Client Success Lead: Onboarding & Growth

Gartner; Irving (TX); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Generous PTO

401k matching up to $7,200

Stock purchase plan (discount)

Career development opportunities

Job summary

Gartner is seeking a Client Success Associate in Irving, TX to onboard and engage clients, surface business priorities, and drive value from Gartner subscriptions. You will manage relationships from senior leaders to junior staff and promote adoption of Gartner services.

You will collaborate with internal teams, facilitate value-focused client conversations, and deliver reviews that demonstrate impact and ROI for our clients.

Qualifications

• 3+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

Skills

Client relationships

Communication

Collaboration

Prioritization

Influencing

Education

Bachelor’s degree

Job description

Gartner is seeking a Client Success Associate in Irving, TX to onboard and engage clients, surface business priorities, and drive value from Gartner subscriptions. You will manage relationships from senior leaders to junior staff and promote adoption of Gartner services.

You will collaborate with internal teams, facilitate value-focused client conversations, and deliver reviews that demonstrate impact and ROI for our clients.