Client Success Lead, 3PL Ops & Issue Resolution

Insight Global; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading staffing agency is seeking a Sr. Client Service Specialist to enhance operations at a newly opened large warehouse in Phoenix, Arizona. The role involves acting as the main point of contact between clients and internal teams, ensuring service excellence, and driving process improvements. Candidates should have experience in client support, particularly with Fortune 100 clients, and be adept at resolving issues effectively.

Qualifications

• 2+ years of experience supporting Fortune 100 clients in a leadership role.
• Experience in investigating and resolving client complaints.
• Ability to prepare reports and updates for leadership.

Responsibilities

• Support client operations at a high-capacity 3PL facility.
• Act as a key liaison between clients and internal teams.
• Monitor and document recurring issues to improve client satisfaction.

Job description

A leading staffing agency is seeking a Sr. Client Service Specialist to enhance operations at a newly opened large warehouse in Phoenix, Arizona. The role involves acting as the main point of contact between clients and internal teams, ensuring service excellence, and driving process improvements. Candidates should have experience in client support, particularly with Fortune 100 clients, and be adept at resolving issues effectively.