Post-Launch Customer Success Lead – Logistics & 3PL

Stability Technology; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Success Manager who will ensure the long-term success and optimization of client solutions following go-live. This role involves post-implementation support, managing service level agreements (SLAs), and key performance indicators (KPIs), while acting as a liaison between customers and internal teams. Candidates should have over 5 years of experience in a client-facing role within a 3PL/logistics environment, along with strong communication and problem-solving skills. The ideal candidate will drive operational excellence and enhance customer satisfaction.

Qualifications

• 5+ years of experience in post-implementation support, client success, account management, or operations within a 3PL/logistics environment.
• Strong understanding of WMS, TMS, EDI, and logistics technology ecosystems.
• Proven experience managing SLAs, KPIs, and customer performance metrics.

Responsibilities

• Serve as the primary point of contact for clients post-go-live.
• Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Identify opportunities for process optimization and cost efficiencies.

Skills

Client relationship management

Communication skills

Problem-solving

Data analysis

Stakeholder management

Education

5+ years of experience in post-implementation support or client success

Tools

WMS

TMS

EDI

Job description

A leading technology solutions provider is seeking a Customer Success Manager who will ensure the long-term success and optimization of client solutions following go-live. This role involves post-implementation support, managing service level agreements (SLAs), and key performance indicators (KPIs), while acting as a liaison between customers and internal teams. Candidates should have over 5 years of experience in a client-facing role within a 3PL/logistics environment, along with strong communication and problem-solving skills. The ideal candidate will drive operational excellence and enhance customer satisfaction.