Remote Service Delivery Lead — Client Success & Ops

Togetherlight; United States; Hybrid; USD 41,328 - 55,104; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Inclusive work environment

Job summary

A leading BPO service provider in the United States seeks an experienced team leader to manage service operations and ensure exceptional client experiences. Responsibilities include overseeing delivery processes, mentoring staff, and optimizing workflows. Ideal candidates have over three years in service management, strong leadership skills, and a bachelor's degree. The role offers competitive pay and professional growth in a collaborative work environment.

Qualifications

• 3+ years in service delivery management or service quality control.
• Proven track record managing teams and delivering results.
• Familiarity with service management frameworks is a plus.

Responsibilities

• Manage and lead service delivery operations for client satisfaction.
• Communicate effectively with clients translating requirements into plans.
• Monitor key performance metrics and ensure operational efficiency.

Skills

Leadership

Communication

Problem-Solving

Organizational Skills

Flexibility

Education

Bachelor’s degree in Business Administration

Master's degree (preferred)

Job description

A leading BPO service provider in the United States seeks an experienced team leader to manage service operations and ensure exceptional client experiences. Responsibilities include overseeing delivery processes, mentoring staff, and optimizing workflows. Ideal candidates have over three years in service management, strong leadership skills, and a bachelor's degree. The role offers competitive pay and professional growth in a collaborative work environment.