Client Success Lead, Logistics & Onboarding

Wellingtongoc; Wellington (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics company in Florida is looking for a Client Success Coordinator to enhance client relationships and ensure seamless service. You will be responsible for onboarding and supporting clients, coordinating their requests, and ensuring high satisfaction. Ideal candidates have a background in business administration, logistics, or related areas, along with excellent communication and problem-solving skills. This role requires managing multiple priorities effectively and contributing to ongoing service improvements.

Qualifications

• 1-3 years of experience in client services, account coordination, logistics, or a related role.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in the transportation or logistics industry is preferred.

Responsibilities

• Build and maintain strong client relationships.
• Coordinate client requests and monitor account activity.
• Gather and interpret client feedback for service improvements.

Skills

Strong communication skills

Interpersonal skills

Problem-solving mindset

Attention to detail

Customer-focused mindset

Education

Post-secondary education in Business Administration, Supply Chain, Logistics, or related field

Tools

CRM systems

Microsoft Office Suite (Excel, Outlook, Word)

Job description

A logistics company in Florida is looking for a Client Success Coordinator to enhance client relationships and ensure seamless service. You will be responsible for onboarding and supporting clients, coordinating their requests, and ensuring high satisfaction. Ideal candidates have a background in business administration, logistics, or related areas, along with excellent communication and problem-solving skills. This role requires managing multiple priorities effectively and contributing to ongoing service improvements.