Client Success & Inside Sales Specialist (Remote)

Affinity Group; United States; Hybrid; USD 29,000 - 36,000; Full time

Job summary

Affinity Group is seeking a personable specialist to provide continuous service to clients, customers, and personnel. You will use technology to place orders, maintain systems, file documents, and communicate information while supporting sales efforts and business development.

The role includes some inside sales and suggestive selling. Typical hours are Monday–Friday, 8:00am–5:00pm, with work performed in-office or remotely where approved.

Qualifications

• Previous customer service experience is a plus.
• Experience in the retail area is extremely advantageous.

Responsibilities

• Represent Affinity in an ethical and professional manner.
• Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided.
• Support all sales efforts set forth by the management staff, clients, and customers
• Support the Account Managers/Business Managers to keep an open line of communication between the clients and customers.
• Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
• Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to make changes as they are identified.
• Update Foodmark with precise information.
• Maintain weekly communication with the buyers at assigned distributors.
• Report on information regarding clients to the distributor buyers and corresponding AG account executives & Trade Administrator.
• Communicate all markets/customer information (includes market pricing).
• Deductions
• Filing- electronic and hard copies
• Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
• Utilize all training tools to become more product knowledgeable.
• Assist AG Account Executives on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
• Respond in a timely manner to any request for information from management, clients and/or customers.
• Follow instructions provided by each individual client to ensure the best scenario.
• Keep market knowledgeable by listening and learning from clients, distributors, and customers.
• Follow through on important issues and orders to make sure the outcome is what you expected
• Other duties as assigned and requested.

Skills

Customer service

Retail experience

Microsoft Office

Communication

Problem solving

Self-starter

Tools

Microsoft Office

Job description

Affinity Group is seeking a personable specialist to provide continuous service to clients, customers, and personnel. You will use technology to place orders, maintain systems, file documents, and communicate information while supporting sales efforts and business development.

The role includes some inside sales and suggestive selling. Typical hours are Monday–Friday, 8:00am–5:00pm, with work performed in-office or remotely where approved.