Client Success & Design Studio Support

Lose Design; Summerville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in Summerville, SC, is seeking a Customer Service Representative to deliver exceptional service and maximize customer satisfaction. Responsibilities include managing enquiries, providing updates, and ensuring customer satisfaction. Ideal candidates will have excellent customer service and problem-solving skills, be proficient with office equipment, and possess a high school diploma. Join a dynamic team with competitive pay and substantial benefits, including a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Refer to customer scripts when working through difficult situations.
• Ensure that all databases are kept up-to-date.
• Participate in team training/meetings.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A design firm in Summerville, SC, is seeking a Customer Service Representative to deliver exceptional service and maximize customer satisfaction. Responsibilities include managing enquiries, providing updates, and ensuring customer satisfaction. Ideal candidates will have excellent customer service and problem-solving skills, be proficient with office equipment, and possess a high school diploma. Join a dynamic team with competitive pay and substantial benefits, including a pension scheme and paid time off.