Client Success & Design Studio Support

Lose Design; Goose Creek (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A dynamic design firm is seeking a Customer Service Representative to enhance customer satisfaction and build relationships. The role involves managing customer inquiries, providing updates, and scheduling work according to KPIs. Candidates should have excellent communication skills and a high school diploma or equivalent. Compensation includes competitive pay of $30.50 hourly, substantial PTO, and a pension scheme. This is a critical role in a company dedicated to creating supportive environments for clients and communities.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Follow and improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A dynamic design firm is seeking a Customer Service Representative to enhance customer satisfaction and build relationships. The role involves managing customer inquiries, providing updates, and scheduling work according to KPIs. Candidates should have excellent communication skills and a high school diploma or equivalent. Compensation includes competitive pay of $30.50 hourly, substantial PTO, and a pension scheme. This is a critical role in a company dedicated to creating supportive environments for clients and communities.