Client Success Coordinator – Signage Projects

Signarama Silver Spring; Fort Washington (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Signarama King of Prussia/Norristown/Willow Grove is seeking a friendly Client Success Associate to join our Fort Washington, PA team. You will support customers and the project management team by handling calls, processing orders, and managing smaller signage projects from start to finish.

You will multitask, communicate effectively, and learn the ins and outs of the signage industry while delivering excellent service and keeping projects moving.

Qualifications

• 1+ years of customer service or client-facing experience preferred.
• Strong verbal and written communication skills.
• Friendly and professional phone presence.
• Highly organized with strong attention to detail.
• Comfortable managing multiple tasks and priorities.
• Ability to learn new software and processes quickly.
• Experience with Microsoft Office and order management/CRM software.
• Dependable, proactive, and collaborative.

Responsibilities

• Answer incoming calls and assist customers with questions, orders, and project inquiries.
• Greet and assist customers visiting the office.
• Enter project details into the order management system and take customer orders.
• Manage smaller signage projects from start to finish.
• Communicate proofs, pricing, timelines, order status, and pickup details to customers.
• Prepare basic quotes and process orders as needed.
• Coordinate with design, production, and installation teams to keep projects moving.
• Follow up with customers to obtain missing information or approvals.
• Maintain accurate customer and project data in the system.
• Assist with scheduling pickups, deliveries, and day-to-day project needs.
• Resolve basic customer questions and escalate complex issues when necessary.
• Provide general administrative and customer service support.

Skills

Customer service

Communication

Organization

Multitasking

Software learning

MS Office

CRM software

Tools

Order management system

CRM software

Job description

Signarama King of Prussia/Norristown/Willow Grove is seeking a friendly Client Success Associate to join our Fort Washington, PA team. You will support customers and the project management team by handling calls, processing orders, and managing smaller signage projects from start to finish.

You will multitask, communicate effectively, and learn the ins and outs of the signage industry while delivering excellent service and keeping projects moving.