Client Success & Signage Coordinator

Signarama Austin; Laguna Hills (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Job summary

Signarama Laguna Hills seeks a friendly, organized Client Account Specialist to deliver excellent customer service, support sales, and coordinate in-house marketing. You will help customers identify their signage needs, recommend solutions, and guide orders from the initial inquiry through completion.

This role combines customer relationships, proactive outreach, and close coordination with our production team. Compensation: $20.00 per hour.

Qualifications

• Experience in customer service or sales is preferred.
• Experience in sign shop or graphics industry is a plus.

Responsibilities

• Serve as the first point of contact for walk-in and telephone customers.
• Assess customer needs, recommend sign products and services, prepare quotes, and assist with the ordering process.
• Accurately complete work orders and obtain customer approvals and deposits.
• Follow up on outstanding quotes and notify customers when orders are ready.
• Support customer satisfaction through attentive service, timely communication, and thank-you cards.
• Request referrals, record contact information, and follow up with referred prospects.
• Represent the Signarama brand professionally at all times.
• Conduct outbound calls to prospective, existing, and inactive customers.
• Develop prospect lists using business directories, networking groups, local publications, and other lead sources.
• Prepare and coordinate direct mail campaigns for prospects, inactive customers, and club members.
• Maintain regular contact with the store’s top 100 customers.
• Coordinate recurring promotional campaigns and specials.
• Keep customer and prospect records accurate and current to support consistent follow-up.
• Work closely with the production team to clarify order requirements and answer questions about active work orders.
• Maintain positive vendor relationships, request quotes, and follow up on in-progress orders.
• Assist with quality control by reviewing order details and completed work for accuracy.
• Support the owner with reports, closeouts, invoices, and daily, weekly, and monthly paperwork.
• Cross-train in other areas to support smooth store operations.
• Maintain a clean, organized, and professional store.

Skills

Customer service

Sales

Written communication

Verbal communication

Microsoft Office

Data entry

Basic math

Measurement reading

POS familiarity

Time management

Tools

Windows OS

Typing

Job description

Signarama Laguna Hills seeks a friendly, organized Client Account Specialist to deliver excellent customer service, support sales, and coordinate in-house marketing. You will help customers identify their signage needs, recommend solutions, and guide orders from the initial inquiry through completion.

This role combines customer relationships, proactive outreach, and close coordination with our production team. Compensation: $20.00 per hour.