Customer Success Coordinator – Signage Projects

Signarama Austin; Fort Washington (Montgomery County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Profit sharing

Job summary

Signarama King of Prussia/Norristown/Willow Grove in Fort Washington, PA is seeking a friendly Client Success Associate to support customers and the project team from intake to delivery. You’ll answer phones, assist with customer requests, enter and process orders, and manage smaller signage projects from start to finish.

This role suits someone who enjoys multitasking, clear communication, and learning the ins and outs of the custom signage industry.

Qualifications

• 1+ years of customer service, administrative, office, or client-facing experience preferred.
• Strong verbal and written communication skills.
• Friendly and professional phone presence.
• Highly organized with strong attention to detail.
• Comfortable managing multiple tasks and priorities throughout the day.
• Ability to learn new software and processes quickly.
• Comfortable working with Microsoft Office and order management or CRM software.
• Dependable, proactive, and willing to jump in where needed.
• Strong problem-solving skills and a positive, team-oriented attitude.

Responsibilities

• Answer incoming phone calls and assist customers with general questions, order requests, and project inquiries.
• Greet and assist customers who visit the office.
• Take customer orders and accurately enter project details into our order management system.
• Manage smaller signage projects from order entry through completion.
• Communicate with customers regarding proofs, pricing, timelines, order status, and pickup.
• Prepare basic quotes and process orders as needed.
• Coordinate with our design, production, and installation teams to help keep projects moving.
• Follow up with customers to obtain missing information, approvals, artwork, or other project details.
• Maintain accurate customer and project information in our system.
• Assist with scheduling pickups, deliveries, and other day-to-day project needs.
• Help resolve basic customer questions or concerns and eliminate more complex issues when necessary.
• Provide general administrative and customer service support to the team.

Skills

Customer service

Communication

Organized

Multitasking

Microsoft Office

CRM software

Problem solving

Tools

Microsoft Office

Order management software

Job description

Signarama King of Prussia/Norristown/Willow Grove in Fort Washington, PA is seeking a friendly Client Success Associate to support customers and the project team from intake to delivery. You’ll answer phones, assist with customer requests, enter and process orders, and manage smaller signage projects from start to finish.

This role suits someone who enjoys multitasking, clear communication, and learning the ins and outs of the custom signage industry.