Client Success Coordinator - Hybrid, Temp

Beacon Hill; Arlington (VA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Federal and state leave programs

Job summary

Beacon Hill is seeking a Client Success Coordinator for a professional association in Arlington, Virginia. This temporary role provides front-line client support via phone, email, and chat, with escalation handling and CRM documentation.

You will become a subject matter expert on programs and services while collaborating across teams to enhance the client experience. The position starts ASAP, runs 5–6 months with potential extensions, and follows a hybrid schedule (2 days onsite per week, 3 days

Qualifications

• 2+ years in customer service, contact center, or client support experience preferred.
• Experience with CRM/customer management systems and Microsoft Office.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat.
• Respond to Tier 1 and Tier 2 inquiries and resolve issues timely.
• Become a subject matter expert on the organization's products, programs, and services.
• Accurately document client interactions within CRM and customer management systems.
• Troubleshoot routine issues, follow up on escalations, and ensure client satisfaction.
• Collaborate with internal teams to resolve inquiries and improve the client experience.
• Maintain quality standards while supporting departmental initiatives.

Skills

Verbal communication

Written communication

CRM experience

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Beacon Hill is seeking a Client Success Coordinator for a professional association in Arlington, Virginia. This temporary role provides front-line client support via phone, email, and chat, with escalation handling and CRM documentation.

You will become a subject matter expert on programs and services while collaborating across teams to enhance the client experience. The position starts ASAP, runs 5–6 months with potential extensions, and follows a hybrid schedule (2 days onsite per week, 3 days