Membership Coordinator - $23-$25/hr - Arlington, VA

Beacon Hill; Arlington (VA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Beacon Hill in Arlington, VA is seeking a Client Success Coordinator for a temporary assignment with potential extension. You will serve as the first point of contact for clients via phone, email and chat, respond to Tier 1 and 2 inquiries, and document interactions in our CRM.

Collaborate with internal teams to resolve issues, troubleshoot routine problems, and help maintain high satisfaction while supporting ongoing departmental initiatives.

Qualifications

• 2+ years of customer service, contact center, or client support experience.
• Experience with CRM/customer management systems and Microsoft Office.
• Strong communication and prioritization skills.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat.
• Respond to Tier 1 and Tier 2 inquiries and resolve issues promptly.
• Document client interactions in CRM.
• Troubleshoot routine issues and follow up on escalations.
• Collaborate with internal teams to resolve inquiries and improve the client experience.
• Maintain quality standards and contribute to departmental initiatives.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Salary: USD23 - USD25 per hour

Our client, a professional association is seeking a Client Success Coordinator to join their team on a temporary basis with potential to extend in Arlington, Virginia.

About The Job

• Serve as the first point of contact for clients, providing support via phone, email, and chat
• Respond to a high volume of Tier 1 and Tier 2 client inquiries and resolve issues in a timely, professional manner
• Become a subject matter expert on the organization's products, programs, and services
• Accurately document client interactions within CRM and customer management systems
• Troubleshoot routine issues, follow up on escalations, and ensure client satisfaction
• Collaborate with internal teams to resolve inquiries and improve the client experience
• Maintain quality standards while contributing to departmental initiatives

About You

• High school diploma required; additional education preferred
• 2+ years of customer service, contact center, or client support experience preferred
• Strong client-facing, verbal, and written communication skills
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving, organizational, and relationship management skills
• Experience with CRM/customer management systems and Microsoft Office
• Association, trade organization, or nonprofit experience preferred

About The Position

• Start Date: ASAP!
• $23-$25/hr
• Temporary assignment, approximately 5-6 months with potential extensions
• Hybrid schedule: 2 days onsite per week (3 days during initial training)
• Schedule: Monday-Friday, 9:30 AM - 6:00 PM
• Metro Accessible!