Client Success Coordinator — Hybrid, Temporary

Beacon Hill; Arlington (VA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Beacon Hill in Arlington, VA is seeking a Client Success Coordinator for a temporary assignment with potential extension. You will serve as the first point of contact for clients via phone, email and chat, respond to Tier 1 and 2 inquiries, and document interactions in our CRM.

Collaborate with internal teams to resolve issues, troubleshoot routine problems, and help maintain high satisfaction while supporting ongoing departmental initiatives.

Qualifications

• 2+ years of customer service, contact center, or client support experience.
• Experience with CRM/customer management systems and Microsoft Office.
• Strong communication and prioritization skills.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat.
• Respond to Tier 1 and Tier 2 inquiries and resolve issues promptly.
• Document client interactions in CRM.
• Troubleshoot routine issues and follow up on escalations.
• Collaborate with internal teams to resolve inquiries and improve the client experience.
• Maintain quality standards and contribute to departmental initiatives.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Beacon Hill in Arlington, VA is seeking a Client Success Coordinator for a temporary assignment with potential extension. You will serve as the first point of contact for clients via phone, email and chat, respond to Tier 1 and 2 inquiries, and document interactions in our CRM.

Collaborate with internal teams to resolve issues, troubleshoot routine problems, and help maintain high satisfaction while supporting ongoing departmental initiatives.