Membership Coordinator - $23-$25/hr - Arlington, VA

Beacon Hill; Arlington (VA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Federal and state leave programs

Job summary

Beacon Hill is seeking a Client Success Coordinator for a professional association in Arlington, Virginia. This temporary role provides front-line client support via phone, email, and chat, with escalation handling and CRM documentation.

You will become a subject matter expert on programs and services while collaborating across teams to enhance the client experience. The position starts ASAP, runs 5–6 months with potential extensions, and follows a hybrid schedule (2 days onsite per week, 3 days

Qualifications

• 2+ years in customer service, contact center, or client support experience preferred.
• Experience with CRM/customer management systems and Microsoft Office.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and chat.
• Respond to Tier 1 and Tier 2 inquiries and resolve issues timely.
• Become a subject matter expert on the organization's products, programs, and services.
• Accurately document client interactions within CRM and customer management systems.
• Troubleshoot routine issues, follow up on escalations, and ensure client satisfaction.
• Collaborate with internal teams to resolve inquiries and improve the client experience.
• Maintain quality standards while supporting departmental initiatives.

Skills

Verbal communication

Written communication

CRM experience

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Our client, a professional association is seeking a Client Success Coordinator to join their team on a temporary basis with potential to extend in Arlington, Virginia.

About The Job:

• Serve as the first point of contact for clients, providing support via phone, email, and chat
• Respond to a high volume of Tier 1 and Tier 2 client inquiries and resolve issues in a timely, professional manner
• Become a subject matter expert on the organization's products, programs, and services
• Accurately document client interactions within CRM and customer management systems
• Troubleshoot routine issues, follow up on escalations, and ensure client satisfaction
• Collaborate with internal teams to resolve inquiries and improve the client experience
• Maintain quality standards while contributing to departmental initiatives

About You:

• High school diploma required; additional education preferred
• 2+ years of customer service, contact center, or client support experience preferred
• Strong client-facing, verbal, and written communication skills
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving, organizational, and relationship management skills
• Experience with CRM/customer management systems and Microsoft Office
• Association, trade organization, or nonprofit experience preferred

About The Position:

• Start Date: ASAP!
• $23-$25/hr
• Temporary assignment, approximately 5-6 months with potential extensions
• Hybrid schedule: 2 days onsite per week (3 days during initial training)
• Schedule: Monday-Friday, 9:30 AM - 6:00 PM
• Metro Accessible!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

• medical
• dental
• vision
• federal and state leave programs

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.