Client Specialist

TSR Consulting Services, Inc.; Maitland (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Career growth potential

Hybrid work model

Job summary

A global leader in HR solutions is seeking a Client Liaison in Maitland, Florida. This role focuses on payroll support, ensuring compliance and client satisfaction. The ideal candidate will have client service experience, strong communication skills, and the ability to work independently. Enjoy a hybrid work model with career growth potential in a dynamic environment.

Qualifications

• Experience in client service, preferably in payroll or HR.
• Strong skills in problem-solving and conflict resolution.
• Excellent verbal and written communication abilities.

Responsibilities

• Act as the primary liaison for payroll concerns.
• Educate clients on payroll systems and regulations.
• Document client interactions accurately in the CRM.

Skills

Client service experience

Problem-solving skills

Excellent communication skills

Organizational skills

Ability to work independently

Tools

Payroll software

Microsoft Office

Job description

Overview

Position: 4 Contract with potential due go Permanent with a Global Leader in HR Solutions

Summary:

This role is responsible for providing comprehensive payroll support to clients, ensuring accurate payroll processing, compliance, and troubleshooting. The position is integral in maintaining high levels of client satisfaction by addressing employer-level payroll concerns with a focus on efficiency, accuracy, and client education.

Responsibilities

• Primary Client Liaison: Act as the main point of contact for employer-level payroll concerns.
• Address client inquiries regarding payroll processing, tax compliance, and system navigation.
• Maintain a strong rapport with clients through consistent communication via phone, email, and chat.
• Client Education & Support: Offer proactive payroll solutions to improve client satisfaction and retention.
• Educate clients on system functionalities, payroll regulations, and operational efficiencies.
• Assist clients in leveraging technology for payroll automation and compliance reporting.
• Performance & Efficiency: Work in a fast-paced, structured environment with a focus on key performance metrics such as response time, resolution rate, and client satisfaction scores.
• Maintain accurate documentation of client interactions and issue resolutions in the CRM system.

Qualifications

• Experience & Skills: Previous client service experience, preferably in payroll, HR, or financial services.
• Strong problem-solving skills to diagnose and resolve payroll issues efficiently.
• Excellent communication skills (written and verbal) to interact with clients and internal teams effectively.
• Organizational skills to manage multiple client accounts and deadlines.
• Ability to work independently while collaborating within a team-oriented environment.
• Technical Proficiency: Familiarity with payroll software and HRIS systems is a plus.
• Basic knowledge of payroll regulations and compliance requirements.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and customer support tools.

Why Join?

• Opportunity to work with a globally recognized leader in HR solutions.
• Hybrid work model for a balanced work-life experience.
• Career growth potential within a structured, client-focused environment.
• Hands-on experience in payroll compliance, problem-solving, and client relationship management.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service and Administrative

Industries

• Software Development and Human Resources Services