Client Success & Auction Services Specialist

Cox Enterprises; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Cox Enterprises seeks an experienced administrative professional to be the primary liaison for automotive accounts, coordinating with national sales teams, site representatives and stakeholders. You will manage client relationships, explain auction processes, and oversee run planning, invoicing and reporting.

The role emphasizes strong data entry, communication and organizational skills, with responsibilities spanning vehicle prep coordination, issue resolution and cross-department collaboration

Qualifications

• 1-3 years clerical or administrative experience in automotive industry preferred.
• Data entry experience is required; general title experience is a plus.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Good computer software skills; basic Microsoft Excel, Word, and Outlook.

Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, collaborating with national sales team and stakeholders.
• Develops a positive relationship with assigned clients and explains auction processes, vehicle availability, sale preparation and delivery.
• Prepares and audits sale vehicle run processes, including run order, scheduling, notices, repairs, postings, invoicing and reporting.
• Monitors vehicle sales processes and liaises with auctioneers, department managers and operations to ensure smooth prep and representation.
• Educates and upsells national clients on complementary company products and services to ensure client satisfaction.

Skills

Data entry

Effective communication

Problem solving

Organizational skills

Education

High School Diploma or equivalent

Associate Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Cox Enterprises seeks an experienced administrative professional to be the primary liaison for automotive accounts, coordinating with national sales teams, site representatives and stakeholders. You will manage client relationships, explain auction processes, and oversee run planning, invoicing and reporting.

The role emphasizes strong data entry, communication and organizational skills, with responsibilities spanning vehicle prep coordination, issue resolution and cross-department collaboration