Client Success Associate: Trusted Advisor

ADP; Dallas (TX); Presencial; USD 26 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Paid Volunteer Time Off

Resumo da oferta

ADP is hiring an Associate Account Manager in Dallas to serve as the front-line for resolving client questions, guiding users on ADP technology, and maintaining high client satisfaction for companies with 50–999 employees.

You will work in a metrics-driven call center, build rapport with clients, and thrive in a collaborative, inclusive environment. Training and ongoing development are emphasized to help you grow.

Qualificações

• At least one year of experience in a customer service environment.
• Overtime hours during peak seasons may be required.
• College degree is helpful but not required; relevant experience accepted (e.g., military).

Responsabilidades

• Be a Trusted Advisor and Problem Solver to ADP's clients, identifying solutions and outcomes.
• Build relationships with clients via phone, email, and chat, maintaining high ethical standards and integrity.
• Educate clients on ADP products and services and translate input into leadership recommendations.
• Organize a high-volume inbound call workflow with structured daily scheduling; peak-season phone time may increase.

Conhecimentos

Customer service

Communication

Problem solving

Formação académica

Bachelor's degree (not required)

Descrição da oferta de emprego

ADP is hiring an Associate Account Manager in Dallas to serve as the front-line for resolving client questions, guiding users on ADP technology, and maintaining high client satisfaction for companies with 50–999 employees.

You will work in a metrics-driven call center, build rapport with clients, and thrive in a collaborative, inclusive environment. Training and ongoing development are emphasized to help you grow.