Client Success Architect

EMARKETER; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive medical, dental, and vision insurance

Matched and vested 401k plan

Gym membership discounts

Job summary

A media company in New York is seeking a Customer Success Manager to enhance customer engagement and drive value from subscriptions. The ideal candidate will have experience in client-facing roles and strong communication skills. Responsibility includes onboarding customers, monitoring engagement, and leveraging tools like Salesforce to drive efficiency. This hybrid role offers a competitive salary between $70,000 and $75,000, with additional benefits like unlimited PTO, comprehensive insurance, and a matched 401k plan.

Qualifications

• Experience in customer success, account management, or sales support.
• Strong written and verbal communication skills.
• Familiarity with CRM and engagement tools.

Responsibilities

• Drive customer engagement across assigned accounts.
• Support new customer onboarding and training.
• Monitor outreach and engagement metrics.

Skills

Customer-focused

Curious and proactive

Confident communicator

Revenue and results-oriented

Professionally energetic

Inclusive by nature

Education

Experience in client-facing roles

Tools

Salesforce

Job description

A media company in New York is seeking a Customer Success Manager to enhance customer engagement and drive value from subscriptions. The ideal candidate will have experience in client-facing roles and strong communication skills. Responsibility includes onboarding customers, monitoring engagement, and leveraging tools like Salesforce to drive efficiency. This hybrid role offers a competitive salary between $70,000 and $75,000, with additional benefits like unlimited PTO, comprehensive insurance, and a matched 401k plan.