Strategic Customer Success Manager — Onboard, Adopt, Grow

DoubleVerify; New York (NY); On-site; USD 54,000 - 101,000; Full time

Job summary

A leading software platform for digital media measurement is seeking a Customer Success Manager to enhance client relationships and ensure product success. This role involves managing onboarding, product adoption, and addressing client needs, requiring 3+ years in customer success or related fields. The company offers competitive compensation, with an estimated salary range of $54,000 - $101,000, reflecting internal equity and qualifications.

Qualifications

• 3+ years in customer success, account management, or similar roles in SaaS, ad tech, or martech.
• Strong analytical skills to align Rockerbox with business goals.
• Excellent communication skills and executive presence.

Responsibilities

• Own client relationships, leading onboarding and status calls.
• Drive product adoption connecting capabilities to customer goals.
• Guide customers through challenges with a solutions-oriented approach.

Skills

Customer success

Analytical skills

Communication

Time management

Job description

A leading software platform for digital media measurement is seeking a Customer Success Manager to enhance client relationships and ensure product success. This role involves managing onboarding, product adoption, and addressing client needs, requiring 3+ years in customer success or related fields. The company offers competitive compensation, with an estimated salary range of $54,000 - $101,000, reflecting internal equity and qualifications.