Client Success Manager

True Talent Solutions Partners; New York (NY); On-site; USD 90,000 - 135,000; Full time

Job summary

True Talent Solutions Partners is seeking a Client Success Manager to oversee relationships for technology clients and drive retention in a New York on-site role.

You will monitor metrics, identify upsell opportunities, and prepare client-facing materials while using CRM systems to manage accounts and track interactions.

Qualifications

• 3+ years in a client-facing role managing relationships and retention.
• Experience identifying upsell opportunities with existing clients.
• Experience managing accounts, tracking customer metrics, and using CRM software.
• Strong communication and problem-solving skills; able to create client-facing materials.

Responsibilities

• Manage customer accounts and monitor retention, churn, and satisfaction metrics.
• Identify upsell opportunities with existing clients.
• Use CRM platforms to maintain account details and track interactions.
• Create and deliver customer presentations, training materials, and onboarding docs.
• Resolve issues and document resolutions.
• Analyze customer health data to support account management.

Skills

Client relationship mgmt

Upsell opportunities

CRM experience

Communication skills

Problem solving

Data analysis

Tools

CRM software

Job description

About the Role

As a Client Success Manager, you will manage client relationships for a business services company supporting technology businesses. Your work will help clients get value from the services they use, strengthen retention, and identify opportunities to meet additional needs.

What You’ll Do

• Manage customer accounts and monitor retention, churn, net retention, and customer satisfaction metrics.

• Identify opportunities to recommend and upsell additional products or services to existing clients.

• Use CRM or customer management platforms to maintain account details and track client interactions.

• Create and deliver customer presentations, training materials, and onboarding documentation.

• Resolve customer issues and complaints, and document resolutions.

• Analyze customer health and performance data to support account management.

What We’re Looking For

• At least 3 years of experience in a client-facing role managing customer relationships and supporting retention.

• Demonstrated success identifying upsell opportunities with existing clients.

• Experience managing accounts, tracking customer metrics, and using CRM or customer management software.

• Strong communication and problem‑solving skills, including experience creating client‑facing materials and documenting issue resolution.

• Background in SaaS, software, or subscription‑based businesses, with experience using data or reports to assess customer health.

Compensation & Benefits

Salary range: $90,000 to $135,000 USD annually. Visa sponsorship is not available.

Location

On‑site in New York City, United States.