Customer Success Manager — Credit Analytics & Growth

Octus; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

A leading global provider of credit intelligence is seeking a Customer Success Manager to enhance user adoption and drive retention rates. The role requires strong communication and relationship-building skills, with a focus on onboarding clients and ensuring their success. Candidates should have a degree in a relevant field and experience in customer-facing roles. The position is hybrid-based in New York City, offering a salary range of $70,000 to $95,000 plus performance bonuses.

Qualifications

• 1-5 years of working experience in a customer-facing role, ideally in financial or legal services.
• Excellent written and verbal communication skills.
• A self-starter who is diligent and organized but adaptable.

Responsibilities

• Become an expert with a strong understanding of products and services.
• Develop key relationships and drive user adoption.
• Lead onboarding and implementation efforts for new subscribers.

Skills

Strong communication skills

Relationship-building

Problem-solving skills

Education

Undergraduate degree in business, finance, law, or related field

Job description

A leading global provider of credit intelligence is seeking a Customer Success Manager to enhance user adoption and drive retention rates. The role requires strong communication and relationship-building skills, with a focus on onboarding clients and ensuring their success. Candidates should have a degree in a relevant field and experience in customer-facing roles. The position is hybrid-based in New York City, offering a salary range of $70,000 to $95,000 plus performance bonuses.