Tech Customer Success Architect

Tag; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Child care support

Job summary

A leading tech solutions company is seeking a Customer Success Manager in New York, NY. This mid-senior level role involves onboarding clients, managing relationships, and ensuring value delivery from the company's tech solutions. Ideal candidates will have a Bachelor's degree, 4+ years in customer success within SaaS or Martech, and strong communication skills. This full-time position offers a salary range of $110,000 to $130,000.

Qualifications

• 4+ years of experience in customer success or project management within SaaS or Martech environments.
• Experience managing client feedback loops and translating insights into improvements.
• Comfortable leading training sessions and creating client-facing documentation.

Responsibilities

• Provide pre-sales and post-sales technical support including product demos.
• Act as the primary client contact for onboarding and post-launch support.
• Manage ongoing client relationships ensuring satisfaction and alignment.

Skills

Communication skills

Stakeholder management

Understanding of marketing platforms

Client feedback management

Training facilitation

Prioritization

Education

Bachelor’s degree in Business, Marketing, IT, or related field

Tools

Kapta

Customer Success Platforms

Job description

A leading tech solutions company is seeking a Customer Success Manager in New York, NY. This mid-senior level role involves onboarding clients, managing relationships, and ensuring value delivery from the company's tech solutions. Ideal candidates will have a Bachelor's degree, 4+ years in customer success within SaaS or Martech, and strong communication skills. This full-time position offers a salary range of $110,000 to $130,000.