Client Success Advocate: Frontline Payroll Support

apply; Alpharetta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Career advancement opportunities

Award-winning training

Inclusive culture

Job summary

ADP is hiring an Associate Client Support Consultant to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training their users on ADP technology. You’ll support clients with 1–49 employees, thrive in a metrics-driven call center, and build rapport through clear, professional communication.

ADP emphasizes training, inclusion, and a culture that values belonging and ongoing career growth.

Qualifications

• At least one year of experience in a customer service environment or HR/HRIS with systems experience.
• Overtime hours are required during peak seasons.
• College degree is great but not required; military experience is valued.

Responsibilities

• Help clients manage their business using ADP solutions, troubleshoot payroll issues, and provide guidance.
• Train clients and users on ADP technology and coordinate with other business units as needed.
• Maintain a high level of client satisfaction with clear communication by phone and written contact.
• Adhere to a structured daily schedule in a fast-paced call center.

Skills

Customer service experience

Overtime availability

Military experience

Education

Some college degree preferred

Job description

ADP is hiring an Associate Client Support Consultant to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training their users on ADP technology. You’ll support clients with 1–49 employees, thrive in a metrics-driven call center, and build rapport through clear, professional communication.

ADP emphasizes training, inclusion, and a culture that values belonging and ongoing career growth.