Client Onboarding & Implementation Specialist

ADP, Inc.; Alpharetta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

ADP, Inc. in Alpharetta, GA is seeking a Client Onboarding Specialist to guide mid-sized business clients through onboarding and adoption of ADP payroll and HR solutions.

You will learn clients’ needs, analyze systems, and drive ADP technology implementation, building trust and delivering first-class service. This role emphasizes effective communication and a proactive, metrics-driven approach.

Qualifications

• High School Diploma or equivalent.
• Basic project management skills.
• Ability to work overtime hours during peak seasons.
• Bilingual English/Spanish preferred.

Responsibilities

• Onboard clients and ensure exceptional onboarding experiences for each product or service implementation.
• Analyze existing systems, interface requirements, and business processes to deliver comprehensive ADP solutions.
• Collaborate with ADP sales and customer service teams and share routine information with client project teams.
• Manage multiple time-sensitive projects and follow-up items while communicating essential information to clients and teams.
• Adhere to a daily schedule and manage a high volume of inbound calls, especially during peak seasons.

Skills

Basic project management

Bilingual English/Spanish

Education

High School Diploma

Job description

ADP, Inc. in Alpharetta, GA is seeking a Client Onboarding Specialist to guide mid-sized business clients through onboarding and adoption of ADP payroll and HR solutions.

You will learn clients’ needs, analyze systems, and drive ADP technology implementation, building trust and delivering first-class service. This role emphasizes effective communication and a proactive, metrics-driven approach.