Client Success & Solutions Consultant

ADP, Inc.; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision

Retirement Savings Matching

Wellness Program

Volunteer Time Off

Job summary

ADP, Inc. is seeking a Client Support Consultant who thrives in a fast-paced, collaborative environment and is passionate about helping clients solve problems. You will leverage ADP training programs and service guidelines to aid clients and fuel their business success.

The role emphasizes relationship-building, cross-functional communication, and proactive issue resolution, with a focus on learning and applying best practices in client support.

Qualifications

• December 2026 or May 2027 Grads preferred.
• At least one year in a customer service environment.
• Strong focus on client satisfaction in a relevant industry or HR/HRIS practitioner with systems experience.

Responsibilities

• Serve as a consultant in servicing ADP's products/technologies.
• Use a breadth of expertise to help ADP's clients and identify solutions.
• Build relationships with clients over the phone and provide solutions to issues.

Skills

Connector and Problem Solver

People First

Agile Solution Seeker

Insatiable Appetite to Learn

Job description

ADP, Inc. is seeking a Client Support Consultant who thrives in a fast-paced, collaborative environment and is passionate about helping clients solve problems. You will leverage ADP training programs and service guidelines to aid clients and fuel their business success.

The role emphasizes relationship-building, cross-functional communication, and proactive issue resolution, with a focus on learning and applying best practices in client support.